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VETERANS UK - THE NEW NAME FOR SERVICES TO VETERANS

On 2 April, the Ministry of Defence launched the new brand for services to veterans – Veterans-UK.

There are many organisations that provide help and support to UK veterans, both from Government and he voluntary sector. This can, at times, be confusing for those seeking help, as they are unsure about which organisation provides which servicesand from whom to seek help.

Veterans-UK will be the single brand or banner covering a variety of different veterans services provided by a range of different organisations. It will form a single point foraccessing information.

The first steps have been the launch of a new veterans’ website www.veterans-uk.info replacing the
previous Veterans Agency website. This provides a single website from which information can be obtained. Assistance provided by the Veterans Services Directorate of Service Personnel and Veterans Agency (SPVA) will also come under the Veterans-UK name for promotional and publicity purposes.

For the future, it is hoped the new brand will include other Ministry of Defence services to veterans and later those from other Government Departments and possibly voluntary sector organisations. Again, the website will provide the focal pointfor accessing information on these services.

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SPVA has been formed through a merger of the Veterans Agency (VA) and Armed Forces Personnel Administration Agency (AFPAA). The new Agency will provide for the first time, a range of ‘through life’ support functions direct to around 900,000 serving and ex-Service personnelfrom five main sites.

SPVA offers the following services to the Armed Forces and the Veterans community:

• Pay, allowances and expenses through ‘Joint Personnel Administration’ self service access;
• War Disablement Pensions;
• Armed Forces Pension Schemes;
• Armed Forces Compensation Scheme;
• Administration of medals and veterans badges;
• Casualty and Compassionate administration via the Joint Casualty and Compassionate Centre (JCCC);
• A nationwide Welfare Service providing support to Veterans and Widows from 25 offices across the UK and Ireland;
• Pay and allowance dispute resolution via the Pay and Allowance Casework Cell (PACC);
• All mobilisation and termination administration via the Tri-Service Mobilisation and Termination Cell;
• Tri-Service arrangements for the storage of all Wills;
• Tri-Service Records of Service;
• A formal complaints procedure; and
• An enquiry centre service for Armed Forces personnel and helpline service for Veterans.