Home
What's New
Pensions & Compensation
Service Records, Medals & Badges
Welfare, Support & Contact
Special Support Programmes
Armed Forces Memorial
Veterans Community
Raising Awareness
Veterans World
Veterans Advisory & Pensions
Committees (VA & PC)
|
| News release 5th January 2011 |
For immediate release |
Agency Urges Veterans to Have Their Say on Support Services
|
The Service Personnel and Veterans Agency (SPVA) is appealing to veterans to have their say about the services it delivers. The Agency’s Veterans Customer Satisfaction Survey is launched online, and via a hard copy postal distribution to 12,000 veterans, on 10 January, with replies requested by 28 February.
SPVA, part of the Ministry of Defence, provides vital support services for HM Armed Forces and the veterans community. These include pensions and compensation for injury/disablement or death due to Service, Armed Forces occupational pensions, the national Veterans Welfare Service, a free helpline and the issue of all medals for Service dating back to WWII. The Agency is looking for feedback from those who have had dealings with it during the past year, on what services people were happy with and what should be improved in the future.
Emma Hendry, Veterans Customer Services Manager for SPVA said:
“All of the veterans we deal with deserve an excellent standard of customer service from the Agency. This survey will help us see what our veterans customers really think of us, with all feedback being used to improve how we do things in the future. I’d encourage anyone who has contacted us, or used our services in the last year to complete our short questionnaire and tell us their views”.
Podcast
As part of SPVA’s Social Media programme, a new podcast has been released to encourage completion of the survey and to provide more information about it. Regular presenters Clare Ellis and Don Goldie interview SPVA’s Head of Veterans Services, Jon Parkin, about why the survey is so important and how veterans fill it in. The podcast can be downloaded from the Veterans-UK website at http://www.veterans-uk.info/pod.html
The survey is entirely anonymous and no-one will be contacted by phone or sent mailings as a result of completing it. The survey is accessed by visiting www.veterans-uk.info and following the link to the ‘Veterans Customer Satisfaction Survey’. For a printed copy of the survey, call 02392 702382.
Ends
Notes to Editors:
Image (attached jpeg) – front cover of the SPVA’s Veterans Customer Satisfaction Survey
- The SPVA’s Veterans Customer Satisfaction Survey is a simple ‘tick box’ style survey that can be completed online or via a printed copy returned by freepost. It has 30 questions, with additional space provided for further comments at the end of the form, and should take only a few minutes to complete. All returned questionnaires will be analysed fully by SPVA to see what is going well and where services can be improved. All questionnaires are anonymous and no contact details are requested.
- The Service Personnel and Veterans Agency is an Agency of the Ministry of Defence and provides essential support functions to the Armed Forces and veterans communities. These include Forces pay and HR, issue of all medals, casualty repatriation and compassionate services, pensions, injury/bereavement compensation and veterans welfare support.
- SPVA podcasts and videos are now available on the SPVA Social Media Hub that can be accessed via the Veterans-UK website - http://www.veterans-uk.info.
For Further Information
Please contact David Johnson, Service Personnel and Veterans Agency, on 01253 333041, mobile 07717 882014.
|
