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Free Veterans Helpline
Contact Via Letter
Contact Via Email
Visiting in Person - Directions to Norcross
SPVA Complaints Process
Fraud
Contact the
Webmaster
Free Veterans
Helpline
Freephone 0800 169 22 77 (UK only)
BT Mobile, Orange, Virgin or 3 mobile, Customers will not be charged for the call by their provider
0800 169 34 58 Textphone facility (UK only)
+44 1253 866043 (Overseas)
Telephone lines are open:
8.15am to 5.15pm Monday to Thursday; and
8.15am to 4.30pm Friday
Contact Via Letter
Please use the following
guidelines if you prefer to contact us by letter:
include your
- full name
- address
- postcode
- country (if overseas)
- daytime telephone number with dialling code
- the best time to contact you by telephone during the daytime
- the time difference to GMT (if overseas)
for letter contact about
- War Disablement Pension or allowance
- War Widows or Widowers Pension
- Armed Forces Compensation Scheme (AFCS) or
- FEPOW
please give your
- National Insurance Number or
- reference number
Postal address
Service Personnel and Veterans Agency, Norcross, Thornton Cleveleys, Lancashire,
FY5 3WP.
Contact Via Email
For email contact please put the theme of your email in
the Subject line,
for example:
- War Disablement Pension (WDP)
- War Widows or Widowers Pension (WWP)
- Armed Forces Compensation Scheme (AFCS)
- Service Records
- Medals
- Service Pension
- Veterans Lapel Badge
This will help us to answer, or to direct your query to the
appropriate area, more quickly.
Email: veterans.help@spva.gsi.gov.uk
E-mail
policy
Service Personnel and Veterans Agency e-mail facilities are a way of making general enquiries.
We regret that we cannot enter into long exchanges with individuals by e-mail
as this is not a secure way of sending personal information.
However, if you contact us by e-mail and we cannot reply in the same way,
we will reply by other means like the telephone or by post.
Visiting in Person - Directions to Norcross
By Road
M6 To Junction 32 - join 55 - leave M55 at first exit (Junction 3) and turn right
following signs for A585 towards Fleetwood. At second
roundabout take second exit for Norcross Lane, entrance to site is the second
gate, approx. 500 yards on the right near the Service Personnel and Veterans
Agency building. Car parking is available adjacent to Security Lodge.
To access a map, click
here
By Train
The nearest station is Poulton-Le-Fylde.
There is a taxi rank across from the station. The journey takes approximately
5 minutes.
Veterans Welfare
Service
There are 25 welfare offices located throughout the United Kingdom and the
Republic of Ireland. To search for your nearest office, click
here, alternatively contact the Veterans Free Helpline.
Fraud
All allegations of suspected fraud are processed by
the Service Personnel and Veterans Agency Fraud Team in line with current
legislation and SPVA fraud policy.
If you would like to tell us about someone you suspect is committing
fraud please contact us in any of the following ways:
By Freepost
Service Personnel and Veterans Agency
Fraud Team
FREEPOST NAT18006
Norcross
Thornton Cleveleys
FY5 3ZA (1st Class)
FY5 3ZZ (2nd Class)
By Email
Please note this email is for allegations of Suspected Fraud only
veteransagency.fraud@spva.gsi.gov.uk
By Telephone
Contact Veterans-UK Helpline as above
Contact the
Webmaster
Website enquiries. if you have any problems accessing the website, experience
problems downloading or come across any broken links, please contact the Webmaster
at veterans.help@spva.gsi.gov.uk.
Please
include 'FAO Webmaster' in your subject title.
Alternatively, please telephone the Free Veterans Helpline 0800 169 2277.
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