Contact Via Letter
Contact Via Email
Visit Norcross in Person
SPVA Complaints Process
Contact the Webmaster
|We are currently receiving a high volume of calls. If your call is regarding progress on a recent claim you can expect to receive an acknowledgement within 10 working days. Due to the high intake of work all claims are being dealt with in date order, prioritising the most seriously in need where possible. We endeavour to provide regular updates every 12 weeks so please be patient if you haven't had any contact with us recently whilst we work to clear cases as quickly as possible.
Freephone 0800 169 22 77 (UK only)
BT Mobile, Orange, Virgin or 3 mobile, Customers will not be charged for the call by their provider
Dedicated Bereavement and Minicom line 0800 169 34 58.
Please note, we unable to answer general queries on this number, as it needs to remain free for its intended use. If your query is not regarding Bereavement please redial using 0800 169 2277.
Textphone facility (UK only)
+44 1253 866043 (Overseas)
Telephone lines are open:
8.15am to 5.15pm Monday to Thursday; and
8.15am to 4.30pm Friday
Contact Via Letter
Please use the following
guidelines if you prefer to contact us by letter:
- full name
- country (if overseas)
- daytime telephone number with dialling code
- the best time to contact you by telephone during the daytime
- the time difference to GMT (if overseas)
for letter contact about
- War Disablement Pension or allowance
- War Widows or Widowers Pension
- Armed Forces Compensation Scheme (AFCS) or
please give your
- National Insurance Number or
- reference number
Service Personnel and Veterans Agency, Norcross, Thornton Cleveleys, Lancashire,
Contact Via Email
For email contact please put the theme of your email in
the Subject line,
- War Disablement Pension (WDP)
- War Widows or Widowers Pension (WWP)
- Armed Forces Compensation Scheme (AFCS)
- Service Records
- Service Pension
- Veterans Lapel Badge
Please include a contact telephone number.
This will help us to answer, or to direct your query to the
appropriate area, more quickly.
Service Personnel and Veterans Agency e-mail facilities are a way
of making general enquiries. We regret that we cannot enter into
long exchanges with individuals by e-mail as this is not a secure
way of sending personal information.
However, if you contact us by e-mail and we cannot reply in the
same way, we will reply by other means like the telephone or by
There are regional offices located throughout the United Kingdom
and the Republic of Ireland. To find the telephone number of the
one nearest to you, please contact the Veterans Free Helpline 0800
I Visit Norcross in person?
Regrettably, it is no longer possible to visit Norcross in person.
However, help and advice is available from our free Veterans-UK
helpline and the Veterans Welfare Service, who can visit veterans
in the home if needed.
All allegations of suspected fraud are processed by
the Service Personnel and Veterans Agency Fraud Team in line with current
legislation and SPVA fraud policy.
If you would like to tell us about someone you suspect is committing
fraud please contact us in any of the following ways:
Service Personnel and Veterans Agency
FY5 3ZA (1st Class)
FY5 3ZZ (2nd Class)
Please note this email is for allegations of Suspected Fraud only
Contact Veterans-UK Helpline as above
Website enquiries. if you have any problems accessing the website, experience
problems downloading or come across any broken links, please contact the Webmaster
Alternatively, please telephone the Free Veterans Helpline 0800 169 2277.
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