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SPVA - An Overview
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SPVA – An Overview

The Service Personnel & Veterans Agency (SPVA) provides pay, pension and support services to both Military Personnel and the Veterans Community, directly serving around 900,000 personnel.  SPVA is currently situated over four main sites from Glasgow in the north to Gosport on the south coast.  It is a tri-Service organisation and works with HP as its commercial partner. The diverse nature of SPVA‘s remit is outlined below.

JPA.  The Joint Personnel Administration (JPA) system was fully rolled-out to the Services in March 2007. JPA is a modern personnel administrative process, based on harmonised policy and regulations. It has been delivered using a commercial software package and is accessible to all service personnel via Defence Information Infrastructure (DII). Individuals have access and responsibility for the upkeep of their own information and can make expenses and allowance claims on-line, via the self service facility.  JPA has enabled the Services to streamline their administrative posts and as a result, some £100m per year of savings have been generated now the system is in steady state. 

AFCS The Armed Forces Compensation provides compensation, irrespective of fault, across the full range of circumstances in which illness, injury or death may arise as a result of Service.  The Scheme covers all Regular and Reserve personnel whose injury, ill health or death is predominantly caused by Service on or after 6 April 2005.  Compensation can be claimed personnel who are still serving.  Tax free lump sum awards, up to £570,000, for injury can be paid in Service, with an additional Guaranteed Income Payment available for the most seriously injured on leaving the Armed Forces.  

Pensions The Agency is responsible for the assessment ,award, payment and maintenance of all pensions relating to Service in the Armed Forces. This includes the Armed Forces Pension Schemes, Reserve Forces Pension Scheme and, for those disabled or bereaved through Service, War disablement pensions, related allowances and other payments to Veterans.

JCCC The Joint Casualty and Compassionate Centre (JCCC) provides a 24/7 service to members of the Armed Forces and has built up an enviable reputation for service excellence. Handling over 96,000 telephone calls a year, it co-ordinates all work relating to current military fatalities, injuries and compassionate cases, including family liaison and repatriation. JCCC also co-ordinates investigations following the discovery of human remains of personnel from primarily the First and Second World Wars. For more information see Service casualties.

Storage of Wills The MOD provides a package of personnel support services to the Armed Forces, including one to one assistance on deceased estates matters for the families of those killed in Service and the safe storage of wills. This facility is optional but is available to over 300,000 regular and reserve personnel with the ability to change or replace wills at any time.  We fully understand the importance of this service and we strive for total accuracy.

Medals The MOD Medal Office is responsible for the assessment, engraving and awarding of circa 70,000 current campaign and historic medals a year to past and present members of the Armed Forces.  Medals relating to Service dating back as far as World War II can still be claimed.  Around 200 such applications per week are received.  

Veterans Badges
In addition, the Agency continues to administer the distribution of the extremely popular HM Armed Forces Veterans Badge, with over 750,000 distributed to date.