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the Service Personnel and Veterans Agency (SPVA)
Historical Veterans Agency Information
Historical Achievements
UNISYS/Management Today Service Excellence Awards 2002
Finalist
"Extract from Judge's feedback"
As previous public sector category winners and short listed again this year,
the Veterans Agency has demonstrated an outstanding level of service excellence.
The Veterans Agency is a strong customer-focused, vibrant organisation,
characterised by strong values, a sense of the unconventional and a sense
of admiration and respect for customers that has not been enountered anywhere
before.
The people we encountered demonstrated a pride and commitment
to their roles that was truly engaging.
In summary the Veterans Agency is a solid looking organisation
that continues to make excellent progress. They have strong leadership; they
are fun to be with and are clearly passionate about their people and their
customers.
Veterans Agency is to be commended as a fine organisation and
worthy finalist for the Public Services Award.
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