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About the Service Personnel and Veterans Agency (SPVA)

Agency Aims

Strategic Intent - What we strive to do

Dynamic delivery of high quality, comprehensive and responsive through-life personnel services to the serving and veterans' communities 

Mission - What we must do

Deliver reliable, trusted and efficient personnel services to the serving and veterans' communities

Underpinned by the following key principles:

Customer Focus - Anticipating, understanding and responding to their needs;

Efficiency - cohesion, coherence and optimal use of technology;

Business Excellence - continually seeking improvement;

Employer of Choice - well trained, valued and fully engaged staff.



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