| About
the Service Personnel and Veterans Agency (SPVA)
Supporting Services Through Life Service Personnel and Veterans
Agency
On
Monday 2 April 2007, the Ministry of Defence (MOD) officially
launched the Service Personnel and Veterans Agency, aimed
at improving personnel, pensions, welfare and support services
to members of the Armed Forces and veterans.
The
(MOD) places great store on the provision of high quality support
services to serving military personnel, ex-Servicemen and women
and their respective dependents.
There
are clear customer and business benefits in merging the Armed
Forces Personnel Administration Agency (AFPAA) with the Veterans
Agency to form the Service Personnel and Veterans Agency (SPVA).
The
formation of SPVA will gradually lead to the provision of a
fully integrated set of ‘through life’ personnel
services to our serving and veterans community - where
a single contact with the Agency will grant access to customer
information and advice on pay, pensions, compensation payments,
records of service and medal entitlement.
Our
customers will have the reassurance and comfort of dealing
with just one MOD organisation, from the moment they join the
Armed Forces, to the point at which they no longer draw their
pension.
SPVA
will be staffed by caring and experienced people, who make
it their business to understand and empathise with the serving
and veterans’
community and are committed to delivering a high quality service.
The
responsibility for all pension provision, whether a War pension
or an Armed Forces pension will now fall under the direct control
of SPVA, reducing the risk of omitting or duplicating information
and providing for the first time, a truly joined up pension
service.
Derek
Twigg MP, the then Under Secretary of State for Defence and
Minister for Veterans said:
“This
is an extremely important move by the Government and one
which my predecessors and I have worked hard to bring about.
The formation of SPVA will allow for the first time, the
MOD to provide a single organisation for serving personnel
and Veterans to contact, facilitating access to information
and advice on their pay, pensions, compensation claims, records
of service and medal entitlement”.
Related Links
Management
More
about SPVA (Mpeg video)
Defence
Ministers
Agency
Aims
Historical Veterans Agency
Information
Working in Partnership
What is Veterans-UK ?
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